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Privacy policy

This privacy policy sets out how Ashwell Flowers uses and protects any information that you give us when you use this website. 


Ashwell Flowers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. 


We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from October 2020. 


What we collect. 

The information we collect is: 

Your name - so we know what to call you. 

Email address - so we can email you order confirmations, delivery delays, offers etc. 

Delivery address – so we know where deliveries are to be made. 

Telephone number - we’ll only call if we have a query. 

Payment Card details - we do not store credit card details. 

Mobile number - so we can text you with details about your orders or where we have a question 

We use secure server technology to ensure this information is protected to the highest standards. 


How we store, use, share and disclose your information? 

Data protection 

Circumstances where we may share some of your data with others: 

With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you such as when Ashwell Flowers works with other floral professionals. In these instances, we provide them with only the information they need to perform their function. If our business assets are ever sold to, or purchased by, another company please note our data records are part of our business. 


If you have questions about your personal data or our privacy policy, please email or phone 07720 429706 


To see all the information we have about you, and to correct any inaccuracies, please email us.  

Our website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 


How we use cookies. 


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 


Links to other websites.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 


Controlling your personal information. 


You may choose to restrict the collection or use of your personal information in the following ways: 


If you have previously agreed with us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at 


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

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